Trakker couldn't be happier with the entire experience we've had with Custom Plush Toys. We decided to do a marketing campaign with a toy named "Zebi" with a very small window in terms of standard turnaround time for getting plush toys manufactured. We found Custom Plush Toys online and called in the hopes that there was some sort of rush process. I spoke with Shelley on the phone and she immediately gave us the list "to do's" for getting our project underway in order to meet our deadline. Our deadline was based upon a tradeshow at the end of November 2006. Because of the US Thanksgiving holiday, we needed the attendees of the show to receive their Zebi before the holiday because they may or may not have traveled to the tradeshow before coming back to their office from holiday.
Shelley was proactive at every step in terms of letting me know she had received artwork, deposits, or any other information she needed on the timeline to get our project done; in addition, she would give me a heads up on the next step and what we were to expect. We knew that Custom Plush Toys was getting our project done in less than normal timeframes and we worked diligently to get our responsibilities done timely, but Shelley's constant assurances gave us hope that we could meet our deadline, despite the rush.
Our Zebi shipment arrived two days before the deadline. They were more than we had hoped. The response to our Zebi has been excitement and pleasure all around. Zebi was cute and provoked curiosity, exactly the responses we had hoped for. He was also well crafted so that he sat on the table and didn't fall over - something we hadn't even considered.
Our marketing campaign is just underway and the recipients of Zebi are just starting to call in. Custom Plush Toys has done a remarkable job of getting our Zebi produced according to the pictures we provided, in the short time allotted, and Shelley stayed on top of our product, guiding us at each step. We have grown so accustomed to having to follow up with our vendors and making sure we are the pro-active participants in the vendor/customer relationship, that Custom Plush Toys and Shelley were a breath of fresh air when we truly needed them.
Their level of customer service was unexpected and appreciated more than we can express.
Denise Ahlberg | Trakker Technologies, LLC | Bozeman, MT, USA |